What is Academy?
The CharTec Academy is a two-day comprehensive MSP training event for CharTec Partners to attend a variety of business enhancement training sessions designed to accelerate the success of their companies. From best practices in MSP sales and business operations to specific technical learning labs to HR and Accounting, CharTec offers sessions for every person in every department of your MSP. A sampling of sessions you can attend include:
- Revamping Your Sales Presentation to Create the Close
- Sales Secrets and Uncovering Untapped Revenue
- Finding and Motivating the Right Employees for Your MSP
- Best Practices on RMM Deployment, Automation, Alerting, and Monitoring
- The Art of Ticket Triage and Service Management Using ConnectWise™
- Easily Onboarding New MS Clients
- How to Perform the Best Network Discovery
- Creating and Tracking Marketing ROI through ConnectWise™
What Makes Academy Different
Unlike other events that are at a hotel or convention center, CharTec designed and built the largest MSP training facility in North America, where you get VIP access to each department at a real-time, working MSP. This access allows you to see how the training you receive can play out in real life. Academy trainings take place on site at our own MSP, ARRC Technology — a 20-year-old award-winning, multimillion dollar master MSP practice listed four times on the INC 500/5000. Take a moment and talk to our technical, marketing, and sales teams to learn tips and tricks and best practices. Grab a coffee, pull up a chair, and ask us your questions. No staff member is off limits.
- Private Gym
- Massage Therapists
- Excellent Cuisine
- Keys to the Castle
- Peer Groups
- Certified Prometric and Pearson Vue Testing Center
There are several keyboard shortcuts that exist that can help you with your day to day work. The Windows key has this logo: .
Copy a selected item
Ctrl + C
Cut a selected item
Ctrl + X
Paste a selected item
Ctrl + V
Undo an action
Ctrl + Z
Redo what was just undone
Ctrl + Y
Ctrl + A
Ctrl + P
Switch Open Windows
Alt + Tab
Show Desktop, minimizing all windows
Windows Key + D
Minimize active window
Windows Key + Down Arrow
Windows Key + Up Arrow
Shift open window to your second monitor
Windows Key + Shift + Right/Left Arrow
Zoom in or out on a window
Windows Key + Plus/Minus sign
Search for files and folders
Windows Key + F
Lock your Computer
Windows Key + L
Open closed tab in web browser
Ctrl + Shift + T
The Auto Fill Options feature is yet another life-changing tool for those who haven’t seen it before. I work in the excel program on a daily basis, and this feature is a huge time saver for me. Here are a few examples of how this function works:
Example 1: I currently have a date written in a cell.
I want to drag that date down multiple rows to reflect the whole month of June. To do this, I perform the following steps:
1.) Click on the cell that you want to expand. This will highlight the box with a black square. Hover over the lower right corner and drag the cell down to your desired row.
2.) Once you’ve done that, the dates should appear in sequential order.
Example 2: Let’s say, I decide that I no longer want those cells to reflect the dates for the whole month. Let’s pretend that I want those cells to reflect same date on multiple rows (6/1/2013). Here’s an easy way to change those cells without having to re-type the dates:
1.) There will be a little box that appears on the lower right hand corner of the row of cells that you just dragged down. It’s called the Auto-Fill Options box.
2.) Click the box. You have the option to do the following:
– Copy Cells
– Fill series
– Fill formatting only
– Fill without formatting
– Fills days
– Fill weekdays
– Fill months
– Fill years
Pretty neat, right? It’s a definite time-saver when you’re working in spreadsheets.
Before you go crawling on the floor to look for your computer’s serial number, read these steps first! There’s a much easier way!
1.) Click on your “start” menu
2.) Type in “CMD” in the search bar and click on it once the search has found it.
3.) A black box will appear on your screen with your computer’s credentials listed. Click inside that black box and type the following (without the quotation marks):
“wmic bios get serialnumber”
4.) Click enter. The serial number should pop up immediately after.